FOR AIRNORTH CUSTOMERS
At Airnorth, the safety of our customers and staff is our priority. We are continuing to monitor the situation closely and to comply with directives as advised by the World Health Organisation, Centre for Coronavirus Disease Control, the Australian Government Department of Health and aviation industry authorities.
Airnorth is currently adjusting its flying program. Effective immediately all Airnorth passenger services will operate on weekdays. Weekend services have been suspended until further notice.
For the latest information on our flying program click here.
Please note: to support recent government restrictions for travel into the communities, our web check-in service has been suspended. Check-in service will only be available in person once you arrive at the airport.
DOMESTIC GOVERNMENT TRAVEL RESTRICTIONS AND ALERTS
On March 24, the Australian Government announced a ban on Australians travelling overseas under the Biosecurity Act 2015. Exemptions do apply, please visit Department of Home Affairs for more information.
Additionally, Australians must avoid all non-essential domestic travel.
For more information on the travel restrictions imposed by the States and Territories that Airnorth operate to, please click the relevant links below:
* Special rules and restrictions do apply for those intending to travel to a remote community and will need to apply for an exemption before travel can be approved. For more information please click the NT Remote Communities link below.
For up to date changes on our scheduled services for the Toowoomba route, please click here.
TIMOR LESTE GOVERNMENT TRAVEL RESTRICTIONS AND ALERTS
The Government of Timor-Leste has also issued travel restrictions for foreigners entering the country of Timor-Leste either through airports, ports or land borders.
For more information please visit Timor-Leste specific travel advice.
Customers who wish to cancel their bookings will be able to do so with the value retained in credit. For more information, please click here.
We recommend that you keep up to date with the latest travel advice issued by Smartraveller,
Australian Border Force or the Australian Government.
BOOKING CHANGES AND CREDITS
Airnorth has introduced a series of interim changes to fare conditions in light of the Federal Government travel restrictions to prevent the spread of Coronavirus announced on March 15, 2020.
All change fees applicable for travel between from 16 March to 31 May 2020 will be waived for customers already holding existing bookings, or for any bookings made now until 30 April 2020.
Customers who wish to cancel their bookings will be able to do so with the value retained in credit.
Flights can be rebooked but if the new fare is higher, a fare difference must be paid.
Due to high demand, we're experiencing long call wait times. We’re currently working through the most urgent travel dates. We strongly encourage our customers to make or change their bookings via our website or through your favourite travel agent. The above changes apply ONLY to bookings made on Airnorth (TL 935) or Hahn Air (HR 169) ticket stock. Customers who may have made bookings for Airnorth flights under a Qantas codeshare flight number are reminded that Qantas fare conditions will apply and are advised to contact the travel agent at which the booking was made or Qantas directly.
If the above options are unavailable to you, please email us at email@example.com the following details.
Booking reference number:
Best contact telephone number:
Best time to call:
Change request: (please select one)
Place booking into credit
Change travel dates
Departure date/flight number:
Return date/flight number:
We will endeavour to contact you within 3 business days.
Airnorth thanks you for your patience during this time.
WHAT ARE AIRNORTH DOING IN RESPONSE TO CORONAVIRUS?
To date Airnorth has not carried any persons who have had the Coronavirus.
To minimise risk, Airnorth has undertaken significant measures to ensure your journey with us is safe and enjoyable. Many guests have raised concerns about the risk of contracting the Coronavirus while travelling on flights.
Our regular cleaning and maintenance procedures have been amended to include a disinfect process with a unique antimicrobial technology that actively protects our treated hard and soft surfaces for up to 100 days.
All of our aircraft have been fitted with a Universal Precaution Kit in addition to the biohazard kit which include gloves, hand sanitiser and face masks to keep our customers and crew safe if in the event of a suspected case during flight.
Airnorth are working with Australian and Timor-Leste Government officials in screening customers travelling on international services between Australia and Timor-Leste.
Airnorth recommend that before travelling overseas you visit smartraveller.gov.au for the most up to date advice to help avoid those difficult situations.
STAY HEALTHY WITH GOOD HYGIENE
Here’s how you can stay safe when travelling:
Regularly wash your hands
Use hand sanitiser,
Cover your sneeze or cough with your arm
BE KIND TO ONE ANOTHER WHEN TRAVELLING
An act of kindness can improve your wellbeing and those travelling to the same destination during this challenging time. Whether flying for business or leisure, Airnorth is committed to ensuring you reach your destination in comfort, style and safety.
For further information please contact: